Outlook.com – Something went wrong, and we can’t sign you in right now
Forum users report that it happens only on Edge, but not on Chrome or any other fresh browser they try. It is likely a browser issue where the cookies might have gone corrupt. Here are our suggestions: Since we will talk about resetting the browser, make sure to take a note of all extensions, and backup of password if any.
1] Check Microsoft Services Status
Check if any of the Microsoft online services are down or facing issues here. If you see Outlook.com with a red cross, then it’s happening because of it. Wait for the Outlook service to restore, and then sign in again.
2] Clear your browser cache
The files may be corrupt. It could be any file like cookies or any security file which verifies your identity. If that’s the case, then Outlook.com is not able to verify if you have been authenticated earlier. You need to clear your browser cache. On Edge
Type edge://settings/privacy in a new tab, and hit EnterClick on what to clearSelect Time Range and check the box against Cookies and other site dataClick on Clear now button.
On Chrome
Go to chrome://settings/privacyScroll to the end to find Clear Browsing DataSelect Cookies and other site data.
On Firefox
Go to about:preferences#privacySelect Cookies and Site dataClick on Clear data.
In any of these browsers, you can choose to delete only website cookies and site data.
3] Disable Extensions & Add-ons
You may have extensions which control the way you connect to the internet. It would be best if you can disable the extensions or addons or start the browser in safe mode. This way, you can check if they are responsible.
Launch Chrome in Safe ModeRun Firefox in Safe ModeOpen Edge in Safe Mode
4] Reset the browser
If nothing works, it would be best that you reset the browser in which you are having the problem. You will lose all extensions, settings, and other things which you usually use every day. Read our tutorial on how you can reset Chrome, Firefox, and Edge. If you have connected your account with an account on the browser, you should be able to get back most of the things back once the problem is resolved. I hope these tips were useful and helped you to get rid of the “Something went wrong, and we can’t sign you in right now” error.
