The issues like downloading, uploading, and loading on Canva can be caused by the following reasons.
Bad internet connectionCorrupted or unsupported filesCorrupted or broken site dataCanva downtimeStorage issues
Fix Canva Downloading, Uploading, or Loading errors
If you are facing Canva downloading, uploading, loading, or any kind of problems while using it, you can resolve them in the following ways. Let’s get into the details of each method.
1] Check your internet connection
Canva is a SaaS program that needs good internet to work on the designs, upload media, or download the designs. Without a stable internet connection, you cannot do anything on Canva. Make sure the internet is working fine and then try using Canva for your designs. Read: Fix Network & Internet connection problems in Windows
2] Check for downtime
As said earlier, Canva is a Saas program that needs a good internet connection to connect to its server where all your data as well as Canva’s data is stored and served to you. If there is downtime or the server is not responding to your request because of any issue, you need to check the Canva status. There you will get the details of Canva and its operational status across devices.
3] Check the file size and elements
If the files you are trying to upload or download are of big size, it takes time for them to download completely. If the design has more pages, you can download them in parts to cut the waiting time. Also, if the number of elements in a design or a video is more, it takes a long time to process and save the designs. You have to wait until the process is completed. Make sure your video is 30 minutes or less, if possible and of 1080p (1920×1080) quality to download them fast. Also, try to split the files to download the faster.
4] Log out and login method
Whenever we face an issue with apps or services we use, logging out of it and logging in fixes most of the problems. This applies to Canva too. Log out of Canva and log in again to see if the issue is fixed or not.
5] Clear Cookies and Cache
If you are using Canva on a web browser, you might face the downloading or uploading issue on Canva if the site data is corrupted. You need to clear cookies and cache and try using Canva again. It will not clear any design data associated with your Canva account. Read: Difference between Cache and Cookies
6] Try on a different browser
If the error is still not fixed, you need to try using Canva on a different browser. You do not lose any data while changing the browser as everything gets saved with Canva. Log in and use Canva on a different browser and see if it fixes the issues.
7] Check your account storage
If you are facing uploading errors on Canva, it might also be due to storage. Canva offers different storage spaces according to its plans. If you are a free user, you can only upload files up to 5GB. You need to clear the old files to be able to upload more after reaching the limit or buy the Canva Pro plan where you’ll get up to 100GB of space. The enterprise uses get unlimited storage space.
8] Check file names and extensions
You cannot upload PSD files or TIFF files. You can only upload files that fit the upload requirements laid out by Canva. Upload formats and requirements for Canva: If you are uploading images on Canva, make sure they are:
In JPEG, PNG, HEIC/HEIF, WebP images under 25MBThe image should not be more than 100 million total pixels (width x height)Only static WebP images are supportedIf you are uploading SVG images, they should be under 3MB in size, within 150 to 200 pixels wide, and should be saved with SVG 1.1 Profile.
If you are uploading Audio or Videos on Canva,
The files should be within 1GB size and only MOV, GIF, MP4, MPEG, MKV, or WEBM file formats are supportedVideos with transparent backgrounds can only be uploaded as GIFs.If you are uploading Audio on Canva, the files should be in M4A, MP3, OGG, WAV, or WEBM file format and not more than 250MB in size.
If you want to upload fonts on Canva, only Open Type Font (.otf), True Type Font (.ttf), and Web Open Font Format (.woff) are supported. Also, you cannot upload more than 500 fonts. To upload Adobe Illustrator or PowerPoint presentations,
Make sure they are not more than 30MB in size.Only .ai and .pptx file types are supported.The illustrator file should not have more than 100 artboards and the presentation should not have more than 100 slides.The PPT should not contain charts, SmartArt, gradients, 3D objects, WordArt, tables, or pattern fills.The illustrator file should be saved as PDF compatible format file without any layers, gradients, or masks.
9] Make sure the file is not corrupted
If the file you are trying to upload is corrupted or broken, you cannot upload it on Canva. Broken or corrupted files or wrongly named file formats will not upload. See if you can access the file on your PC or device and try uploading it again.
10] Use Canva on Incognito mode or disable web extensions
If you are facing issues with Canva downloads, uploads, or loading issues, try using it after disabling the web extensions on your browser. They might be interfering with the Canva website and creating conflicts. Or use Canva on Incognito or Private mode and see if it has fixed the issue. Also, you can download the Canva app from the Microsoft store and use it on your PC. These are the different ways you can fix the different issues you face while using Canva.
How do I fix the upload error on Canva?
There are many reasons for you to see the upload error on Canva. To fix the error, you need to check the status of your internet connection, check Canva status, make sure your file format and sizes are supported to upload on Canva, etc.
Why does my Canva download keep failing?
